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JURANDE

This document must be read in conjunction with our Privacy Policy, Shipping Policy, and Returns & Replacement Policy

 

General Provisions

These terms and conditions (hereinafter "Terms") apply to the use of all elements of all website versions (including mobile sites) and include applications created or owned by the company whose contacts complete details are included below (hereinafter "the Company" or "we").

The term ‘user’ refers to any person who accesses the Sites (hereinafter "User").

By using the Sites, the User fully and unconditionally accepts the Terms and Conditions and agrees to abide by them.

Refuse the Terms, the User is obliged to refrain from any use of the Sites and/or Services.

In the event of non-compliance with the Conditions, the Company reserves the right to refuse access to the Sites, without prejudice to its right to demand compensation from any third party for all direct and indirect damages that may result of this non-respect.

The Company reserves the right to partially or fully adapt the present conditions at any time without prior notice. It is therefore advisable to consult the conditions regularly in order to always be informed of the most recent version.

Owner and editor of the website www.jurande.eu

The website is edited by : Douali Société par Actions Simplifiées headquartered in 10 rue de la Paix, 75002 Paris (mentioned as "the company" hereafter).

Registered in the Registre du Commerce et des Sociétés de Paris under the number: 879334456

VAT N: FR 13 879334456

Company director: Imane Douali

Email: support@jurande.eu

Intellectual property

All types of content in the website and social network accounts such as texts, images, photos, graphics, logos and videos are, unless otherwise specified, the property of the company. No part of the site may be used in any manner except for viewing and browsing purposes, without a prior written consent of the company. 

 Liability

The company is continuously making all efforts in order to ensure a proper functioning of the Sites.

Use and browsing in the Sites are at your own risk. The company assumes no responsibility for any direct, indirect, special, punitive, incidental, exemplary or consequential damages resulting in the use of the Sites: 

  • The content of the Sites
  • The use of the Sites
  • The security of the Sites
  • The availability of the Sites

The company does not guarantee the accuracy, sufficiency or completeness of the information on the Sites. The information available on the Sites are subject to change without previous notice. The company labors in creating, updating and maintaining the Sites. 

External Hyperlinks

The Sites may include some external links to other outside websites. In this case, the company cannot control the availability of these sites. It cannot bear any responsibility for the content, service, product or any available material or these sites, nor any damage caused by having trusted the sites, content, services or products available on these sites.

Cookies

A cookie is a small text file saved by the server of a website in the browser of your computer or mobile device when you visit this website. The cookie contains a unique code to recognise your browser during your visit to the website (“session cookie”) or during future repeated visits (“permanent cookie”). Cookies can be placed by the server of the website you visit or by partners with whom this website collaborates. The server of a website can only read the cookies it has placed itself; it does not have access to any other information on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser directory. The content of a cookie typically consists of the name of the server that placed the cookie, an expiration date, and a unique encrypted code.  Cookies provide generally easier and faster interaction between the visitor and the website. In addition, they help visitors navigate between different parts of the website. Cookies may also be used to make content of a website or advertisement on this site more relevant to the visitor and adapt the website to the personal tastes and needs of the visitor.

Functional cookies are required to visit the Sites and the use of certain parts of them. These cookies allow you, for example, to navigate between the different sections of the websites, complete forms, place orders, consult a multilingual website and update the contents of your basket. Similarly, when you want to access your personal account, for example in your administration area or another application at your disposal (Ex. Extranet, webmail, etc.), cookies are essential to verify your identity before granting access to your personal information.  If you refuse these cookies, some sections of the website will not work as it should, or not at all.

The Sites place a cookie on your computer for the purpose of statistical analysis and audience measurement of the site and to simplify access to the site. This cookie records information relating to the navigation of visitors on the site. It stores information that you entered during your visit, such as certain information about the visitor, the domain name and host computer from which the visitor is browsing the Internet, the Internet Protocol (IP) address of the computer used, the date and the time the visitor was browsing the Sites and the URLs from which the visitor moved to the site. 

About these terms and conditions

These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. 

These Terms may be subject to updates from time to time where it is necessary for us to do so for legal or regulatory reasons. 

The Terms applicable to any Order from the Sites are those that you agree to when placing your Order. 

Products

Each proposed product on the Site is illustrated in photos accompanied  by a descriptive sheet including: price, size or dimensions, available colors, composition and some particular characteristics. Some slight differences between the photographs and the product may exist depending on the resolution and colour definition of the user screen.

Our products are artistically hand made, which may result in some discoloration or deformation that cannot be considered as faulty products. After all, you will see perfection in imperfection. If a product you wish to order is no longer available we will inform you via email as soon as possible. Where this is the case, you will not be charged for the product. 

Order

To place an order, the User shall follow the purchasing process intended by the Site.

For her/his first order, the user shall create a user account ( called “Account” hereafter) by filling the form dedicated for this purpose. This account is strictly personal and will allow the user to log in to validate every order. 

The user is engaged expressly to communicate complete and exact information. In case of error in the delivery address or missing information making the delivery of an order impossible, the Company cannot be responsible.

 As soon as the user payment is accepted, the user shall receive a confirmation email of her/his order with a summary including the ordered products, billing address and delivery address.

The order validation by the User in addition to the confirmation email sent by Jurande following the payment acceptance are considered as contract conclusion between Jurande and the User as well as the acceptance of the terms and conditions of sales.

Jurande may not accept orders in case of:

  • Abnormal or abusive complaints
  • Abnormal orders regarding ordered quantities
  • Abnormal or abusive exchanges or returns
  • Existent dispute with the User

Jurande customer service is available for further questions and information. Please use the contact form.

Price and payment

The price of a Product is the price stated on the Site at the time you place your order. Prices are displayed in Euro (€) and are inclusive of Value Added Tax. 

Delivery charges are not included in the Product price. The total cost of your order is the price of the Products ordered plus the applicable delivery charges. The user will know the cost of her/his order (including delivery charges) prior to the placing of the order.

The Company reserves the right to change the prices at any time, however it commits to apply prices stated in the website while placing the order. 

The total order price (taxes and delivery included) shall be integrally paid by the User while validation her/his order.

The company accepts payment credit cards and debit cards (Carte bleue, VISA, Mastercard or Amex). 

Payments are made on the secured platform Stripe for all orders on the Site. 

Force Majeure

The reciprocal obligations resulting here from are likely to be suspended in the case of exceptional circumstances or force majeure. In this case, Jurande shall inform the customer of such an event within 3 work days via email. If the force majeure persists one month after the order has been placed, the order shall be cancelled and the customer will get a refund on her/his bank account. 

Jurisdiction and applicable law

French Law applies to the Sites and the courts of the judicial district of the registered office of the company are only competent in case of disputes resulting from the use of the Sites.

Questions about the Terms of Service should be sent to us.